Position Customer Service Representative, Cash Management
Department Cash Management
Description
Member of Cash Management Advisory (CMA) team. Support CMA team with cash management administration of signature forms, investigations with banks, and provide customer service for banking issues related to various payment types.
Primary Responsibilities
Maintain CMA Signature books and contact lists (signature forms and registration forms) finavigate registration forms - activate users in finavigate and file in signature books.
Investigate external payments (payment research/ recalls).
Monitor EFT forms and report if Companys are converting checks to EFT payment.
Stop/Void/Pull Checks.
Provide check images to Company.
Answer Cash Management hotline.
Reporting of bank account statements in finavigate®.
Reporting of quarterly Bank Account Confirmations.
Monitoring the CashUSA mailbox on a daily basis.
Approve payments/ payment files in finavigate®.
Monthly report.
Monthly charge outs to Companys for CMA payment services.
Inform Companys of Returns and Notice of Changes for Mellon, Deutsche & HSBC
Provide training to interns.
Education
BA degree 5 years cash management, treasury or finance experience
Other Skills
Microsoft Programs (Word, Excel, Outlook, PowerPoint etc.) Communication skills

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