Create support tickets from phone calls, emails, and website client requests; correctly assigning them to the support technicians qualified to provide that type of support. Develop matrix reports utilizing statistics on various aspects of client care for the North America support manager. Provide support to our clients. This includes troubleshooting various issues regarding installation and maintenance of our B2B application. I worked as a contractor with AxisOS in Scottsdale, Arizona, serving as a Developer, System Administrator, QA/Tester, Applications support, create, design, and develop training courseware. I am receiving hands on training in MySQL from a gentleman who has been involved with it from its inception, the same with CodeCharge. As a contractor, I worked with Desert Document Services in Tempe, assisting with QA/Testing Design. While there, I created automatic testing scripts utilizing Badboy web applications testing software and performed System Administration on Linux/Windows. I plan, design, and develop new programming systems in addition to creating courseware for class room training. As you can see on my resume, I have been involved in various aspects of network support and training. What it doesn’t show is how much I enjoy it. I am constantly seeking to improve my skills and to add to my knowledge of computer systems, network solutions and generally anything computer related. Building and maintaining websites, the challenge of researching and developing the most efficient way to display information to the end client is one of my greatest. I welcome the opportunity to discuss my experience and skills with you.