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| Customer Service/Call Center Manager
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| Ø Nine years of customer service management
Ø Sixteen years of customer service experience
Ø Proficient in Microsoft Office applications
Ø Experience with IBM AS/400 operating platform
Ø Proficient with Internet based ASP applications
Ø Maintain customer satisfaction rating of 4.7 on a 5.0 scale
Ø Excellent verbal and written communication skills
Ø Call center management using dynamic call trend analysis tools. (ACD)
Ø Experience with ShoreTel VoiP phone system
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| Resume reference: | pa8Pi4dH | |
| Date last updated: | November 5, 2008 | |
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| Education: | Senior high - General | |
| Experience: | 10 years or more | |
| Employment situation: | Unemployed | |
| Salary expectations: | 62.000.00 | |
| Availability: | Immediately | |
| Type of employment: | Full Time | |
| Location: | TX/Houston - Northwest Houston | |
| Looking to work in: | TX/Houston | |
| Age: | 38 | |
| Gender: | Female | |
| Marital status: | Married | |
| Own transport: | Yes | |
| Driver's license: | Yes | |
| Citizenship: | i am a citizen | |
| Right to work | Yes, I have citizenship | |
| English level: | Native speaker | |
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